Shipping policy
SHIPPING POLICY
Last updated: July 23, 2026
At Moodu, we aim to provide clear and accurate shipping information before you place an order.
SHIPPING DESTINATIONS
We currently ship only to addresses within the United States.
We do not currently ship to Canada or other countries. Product availability may depend on inventory and fulfillment availability.
BUSINESS AND FULFILLMENT LOCATIONS
Moodu is a Canadian-based business. Our customer support and administrative operations are managed from our business address:
Moodu
68 Corporate Drive
Toronto, Ontario, M1H 3H3
Canada
Orders placed through our U.S. storefront are fulfilled through our U.S. logistics facility:
U.S. Fulfillment Location
3655 E. Philadelphia Street
Ontario, CA 91761
United States
This allows eligible U.S. orders to be fulfilled and shipped domestically from within the United States.
SHIPPING COST
We provide free standard shipping on all orders within the United States.
Any applicable charges will be clearly displayed before the customer completes the purchase. Moodu does not add undisclosed shipping charges after an order has been placed.
ORDER PROCESSING TIME
Orders are normally processed within 1–2 business days.
Business days are Monday through Friday, excluding applicable holidays. Orders placed on weekends or holidays will begin processing on the next business day.
ESTIMATED TRANSIT TIME
After processing, standard shipping normally takes approximately 3–5 business days.
ESTIMATED TOTAL DELIVERY TIME
The estimated total delivery time is 4–7 business days from the date the order is placed. This estimate includes both order processing and shipping transit time.
Delivery estimates are provided in good faith but are not guaranteed. Delays may occasionally occur because of carrier disruptions, severe weather, holidays, inventory issues, incorrect shipping information, or circumstances outside our reasonable control.
ORDER TRACKING
After your order has been processed and shipped, tracking information will be sent to the email address used during checkout.
Tracking updates may take up to 24 hours to appear after a shipping label is created. A shipping-label notification does not necessarily mean that the carrier has already collected the package.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you discover an error in your shipping address, contact us immediately at support@moodu.store.
We will make a reasonable effort to update the address, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.
Moodu is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, except where required by applicable law.
DELAYED ORDERS
If your order has not arrived within the estimated 4–7-business-day delivery timeframe, please contact us at support@moodu.store.
Include your full name, order number, and the email address used to place the order so we can investigate the shipment.
Please understand that a temporary carrier delay does not necessarily mean that a package has been lost.
LOST PACKAGES
If tracking does not confirm delivery and the package appears to be lost, contact us at support@moodu.store so we can investigate with the carrier or fulfillment provider.
If tracking shows that the package was delivered but you cannot locate it, please check:
• Around your property
• With members of your household
• With nearby neighbours
• With building staff or reception
• At any designated secure delivery location
If the package still cannot be found, contact the carrier and Moodu for assistance.
DAMAGED PACKAGES OR PRODUCTS
If your package or product arrives damaged, contact us as soon as possible at support@moodu.store.
Before discarding the product or packaging, please take clear photographs or videos showing:
• The outer packaging
• The shipping label
• The product received
• All visible damage
Include your full name and order number when contacting us. We will review the information and provide assistance in accordance with our Refund & Return Policy.
CONTACT US
For questions about shipping, delivery, or tracking, please contact:
Moodu
Email: support@moodu.store
Phone: +1 437-476-4758
Business address: 68 Corporate Drive, Toronto, Ontario, M1H 3H3, Canada
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time