Shipping Policy

At Moodu, we aim to provide clear and accurate shipping information before you place an order.

Shipping Destinations

We currently ship eligible products to customers in:

  • United States
  • Canada

Product availability may vary based on location, inventory, warehouse availability, and other fulfillment factors.

Shipping Cost

We currently offer free standard shipping on eligible orders within the United States and Canada unless otherwise stated on the product page or at checkout.

Any applicable shipping costs will be clearly shown before you complete your purchase.

Estimated Delivery Time

Our current estimated delivery timeframe for eligible orders is:

4–8 business days after shipment, unless a different timeframe is clearly shown on the product page or during checkout.

Delivery estimates are provided in good faith but are not guaranteed delivery dates.

Delivery times may be affected by:

  • Order processing
  • Inventory availability
  • Customer location
  • Warehouse location
  • Carrier delays
  • Severe weather
  • Holidays
  • Customs or border processing
  • Incorrect or incomplete shipping information
  • Other circumstances outside our reasonable control

Order Processing

Orders may require processing time before shipment.

You will receive tracking information when available after your order has been prepared for shipment.

Tracking

When tracking information is available, it will be sent to the email address associated with your order.

Please note that tracking updates may take some time to appear after a shipping label is created.

Multiple Warehouses or Shipments

Products may be fulfilled from different warehouse locations.

In some cases, items from the same order may arrive in separate shipments.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an error, contact us immediately at:

support@moodu.store

We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Moodu is not responsible for delivery failures caused by incorrect or incomplete shipping information supplied by the customer, except where required by applicable law.

Delayed Orders

Carrier delays can occasionally occur.

If your order significantly exceeds its estimated delivery timeframe, contact us at:

support@moodu.store

Please include your full name and order number so we can investigate.

Lost Packages

If tracking does not confirm delivery and your package appears to be lost, contact us so we can investigate with the carrier or fulfillment provider.

If tracking shows the package as delivered but you cannot locate it, please first check:

  • Around your property
  • With household members
  • With neighbours
  • With building staff or reception
  • At any designated secure delivery area

Then contact the carrier and Moodu if the package still cannot be located.

Damaged Packages

If your package arrives damaged, photograph the following before discarding anything:

  • Outer packaging
  • Shipping label
  • Product
  • Damaged areas

Then contact us at:

support@moodu.store

Please include your order number and supporting photos or videos.

Customs, Duties, and Taxes

Where applicable, customs charges, import duties, taxes, brokerage fees, or other government-imposed charges may apply depending on the destination and fulfillment route.

Unless expressly stated otherwise at checkout, customers are responsible for any such charges that are legally payable by the recipient.

Contact Us

For shipping questions:

Moodu
Email: support@moodu.store