Privacy Policy
This Privacy Policy explains how Moodu collects, uses, shares, and protects personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.
Information We Collect
Depending on how you interact with us, we may collect information including:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Order information
- Payment-related information
- Customer service communications
- IP address
- Browser and device information
- Website usage information
- Marketing preferences
- Cookie and similar technology data
Payment information may be processed directly by third-party payment providers rather than stored directly by Moodu.
How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Provide customer support
- Communicate about orders
- Arrange shipping and delivery
- Process returns and refunds
- Detect and prevent fraud
- Maintain website security
- Improve our products and services
- Analyze website performance
- Comply with legal obligations
- Send marketing communications where permitted by law and applicable consent requirements
Marketing Communications
Where permitted by applicable law, we may send promotional emails or other marketing communications.
You can unsubscribe from marketing emails using the unsubscribe link included in those communications.
Transactional messages relating to orders, payments, shipping, security, returns, or customer-service matters may still be sent where necessary.
How We Share Information
We may share personal information with service providers that help us operate the business, including:
- Shopify
- Payment processors
- Shipping and fulfillment providers
- Warehousing partners
- Email and marketing providers
- Analytics providers
- Advertising platforms
- Fraud-prevention providers
- Customer-support providers
- Professional advisers
- Government authorities where legally required
Service providers may process information according to their own applicable terms, policies, and legal obligations.
Shopify
Our store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to sell products and services.
Shopify may process personal information in connection with your use of our store.
Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies for purposes including:
- Website functionality
- Remembering preferences
- Security
- Analytics
- Advertising
- Measuring website performance
You may be able to control certain cookies through your browser or available consent-management tools.
Data Retention
We retain personal information for as long as reasonably necessary for purposes including:
- Providing services
- Maintaining transaction and business records
- Complying with legal obligations
- Resolving disputes
- Preventing fraud
- Enforcing agreements
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
International Processing
Because our service providers may operate in multiple countries, personal information may be processed outside your province, state, or country and may be subject to the laws of those jurisdictions.
Your Privacy Rights
Depending on where you live, you may have legal rights relating to your personal information, including the right to:
- Request access
- Request correction
- Request deletion
- Withdraw certain consent
- Object to certain processing
- Opt out of certain marketing communications
These rights vary by jurisdiction and may be subject to legal exceptions.
To submit a privacy request, contact:
support@moodu.store
We may need to verify your identity before completing certain requests.
Children’s Privacy
Our services are not intended for children who are not legally able to make purchases or provide valid consent under applicable law.
We do not knowingly collect children’s personal information in violation of applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be posted on this website.
Contact Us
For privacy questions or requests:
Moodu
Email: support@moodu.store